Muck Rack Remote Customer Support Specialist

"Sign up for daily work-from-home job alerts!" Copyright © 2025 Work Based At Home - All Rights Reserved. We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data. Level-up your career by having opportunities at Muck Rack sent directly to your inbox. Lead Software Engineer, Content IngestionNew

Senior Product Manager PRM, Reporting & Insights .(adsbygoogle = window.adsbygoogle || []).push({}); In this role, you’d respond to inbound communications through the company’s website, and respond to customers via chat and email. The pay rate is $27/hr., and we LOVE that the company has a “geo-neutral” approach to compensation — paying you for the job you do and not which state you live in. Yay! The job also comes with a home office stipend, phone and internet reimbursement, and a coworking membership.

Per the company, requirements include tech support experience, exceptional written and verbal communication skills, and comfort communicating with customers via chat, email. Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn.

We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. Our customer base continues to grow and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact. As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences, and helping customers achieve their goals comes naturally to you. You will work closely with the editorial, customer success, and product teams. Our customer base continues to grow and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact.

As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences, and helping customers achieve their goals comes naturally to you. You will work closely with the editorial, customer success, and product teams. Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. In the US, the base salary for this role is $27/hour.

We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. PR management platform with journalist database You have ways to get a Muck Rack referral from your network. Applications through a referral are 3x more likely to get an interview! Muck Rack is the leading SaaS platform for public relations and communications professionals.

Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. Muck Rack is the leading SaaS platform for public relations and communications professionals.

Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. Our customer base continues to grow and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact.

As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences, and helping customers achieve their goals comes naturally to you. You will work closely with the editorial, customer success, and product teams. Muck Rack could be a perfect fit if you have previous technical support experience, specifically business-to-business and SaaS, and you’re looking for a remote position. Muck Rack is currently looking for analytical and curious people to fill Customer Support Specialist positions who will give their customers best-in-class service. Working as Customer Support Specialist at Muck Rack, you will be focused on ensuring that customers receive superior service.

This involves everything from providing email and live support to troubleshooting technical issues and creating how-to guides. You’ll be the first point of contact for many customers, so it will be up to you to help them succeed in using Muck Rack. In addition, you’ll also work closely with the company’s editorial, customer success, and product teams to help shape the company’s direction. If you’re passionate about providing exceptional customer service and enjoy working in a fast-paced environment, this is your role.

People Also Search

• Muck Rack Remote Customer Support Specialist
• Job Application for Customer Support Specialist at Muck Rack
• $27/Hr. Remote Customer Support Specialist with Muck Rack
• Transform the way companies engage with the media. - Muck Rack
• Customer Support Specialist - Muck Rack | Built In
• Remote Customer Support Specialist ( ~$50k, PST, CST timezone) at Muck Rack
• Remote Customer Support Specialist at Muck Rack | Heyremote
• Customer Support Specialist @ Muck Rack | Simplify
• $27/Hour Remote Email Support Job at Muck Rack
• Muck Rack Customer Support Specialist - $27 Per Hour