27 Hr Remote Customer Support Specialist With Muck Rack

Bonisiwe Shabane

-Nov 18, 2025, 8:09 AM

27 hr remote customer support specialist with muck rack

.(adsbygoogle = window.adsbygoogle || []).push({}); In this role, you’d respond to inbound communications through the company’s website, and respond to customers via chat and email. The pay rate is $27/hr., and we LOVE that the company has a “geo-neutral” approach to compensation — paying you for the job you do and not which state you live in. Yay! The job also comes with a home office stipend, phone and internet reimbursement, and a coworking membership. Per the company, requirements include tech support experience, exceptional written and verbal communication skills, and comfort communicating with customers via chat, email.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

Our customer base continues to grow and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact. As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences, and helping customers achieve their goals comes naturally to you. You will work closely with the editorial, customer success, and product teams. "Sign up for daily work-from-home job alerts!" Copyright © 2025 Work Based At Home - All Rights Reserved.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data. PR management platform with journalist database You have ways to get a Muck Rack referral from your network. Applications through a referral are 3x more likely to get an interview! Muck Rack is the leading SaaS platform for public relations and communications professionals.

Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. 👋 Muck Rack is hiring remotely for a Customer Support Specialist.

Salary: $27/hour #remotejob #remotework #jobalerts #hiringnow #workfromhome #jobsearch #jobhunt #jobseekers #careeradvice #jobhiring #Support Apply now! 👇 https://lnkd.in/evGGTDwc Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify... Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc.,G2, and BuiltIn.

We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do. We’re growing quickly, and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact. As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you. You will work closely with the editorial, customer success, and product teams. Muck Rack could be a perfect fit if you have previous technical support experience, specifically business-to-business and SaaS, and you’re looking for a remote position.

Muck Rack is currently looking for analytical and curious people to fill Customer Support Specialist positions who will give their customers best-in-class service. Working as Customer Support Specialist at Muck Rack, you will be focused on ensuring that customers receive superior service. This involves everything from providing email and live support to troubleshooting technical issues and creating how-to guides. You’ll be the first point of contact for many customers, so it will be up to you to help them succeed in using Muck Rack. In addition, you’ll also work closely with the company’s editorial, customer success, and product teams to help shape the company’s direction. If you’re passionate about providing exceptional customer service and enjoy working in a fast-paced environment, this is your role.

Level-up your career by having opportunities at Muck Rack sent directly to your inbox. Lead Software Engineer, Content IngestionNew Senior Product Manager PRM, Reporting & Insights Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk and demonstrate PR’s impact on business outcomes.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do. Our customer base continues to grow and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact. As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences, and helping customers achieve their goals comes naturally to you. You will work closely with the editorial, customer success, and product teams.

27 Hr Remote Customer Support Specialist With Muck Rack

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