Muck Rack Customer Support Specialist 27 Per Hour

.(adsbygoogle = window.adsbygoogle || []).push({}); In this role, you’d respond to inbound communications through the company’s website, and respond to customers via chat and email. The pay rate is $27/hr., and we LOVE that the company has a “geo-neutral” approach to compensation — paying you for the job you do and not which state you live in. Yay! The job also comes with a home office stipend, phone and internet reimbursement, and a coworking membership. Per the company, requirements include tech support experience, exceptional written and verbal communication skills, and comfort communicating with customers via chat, email.

Muck Rack could be a perfect fit if you have previous technical support experience, specifically business-to-business and SaaS, and you’re looking for a remote position. Muck Rack is currently looking for analytical and curious people to fill Customer Support Specialist positions who will give their customers best-in-class service. Working as Customer Support Specialist at Muck Rack, you will be focused on ensuring that customers receive superior service. This involves everything from providing email and live support to troubleshooting technical issues and creating how-to guides. You’ll be the first point of contact for many customers, so it will be up to you to help them succeed in using Muck Rack. In addition, you’ll also work closely with the company’s editorial, customer success, and product teams to help shape the company’s direction.

If you’re passionate about providing exceptional customer service and enjoy working in a fast-paced environment, this is your role. Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn.

We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. Our customer base continues to grow and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact. As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences, and helping customers achieve their goals comes naturally to you. You will work closely with the editorial, customer success, and product teams. We’re growing quickly, and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact.

As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you. You will work closely with the editorial, customer success, and product teams. Below you'll find an outline of the interview plan for our Customer Support Specialist role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. In the US, the base salary for this role is $27/hour.

We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards. PR management platform with journalist database You have ways to get a Muck Rack referral from your network. Applications through a referral are 3x more likely to get an interview! Muck Rack is the leading SaaS platform for public relations and communications professionals.

Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. If you have technical support experience with a business-to-business or SaaS background, then Muck Rack might have a work-at-home job for you.

Muck Rack regularly hires telecommuting professionals, and one of the roles they hire for is Customer Support Specialist. And they are always seeking creative team members who are eager to make an impact in helping the company continue to grow. At Muck Rack, your job as a Customer Support Specialist will be to ensure that customers get great service. You’ll provide email as well as live support. You would be the first point of contact for customers, and you’d give them everything they need and help them be successful in using Muck Rack. Muck Rack is a New York-based startup that provides an online platform for journalists and public relations professionals.

The company was founded by Greg Galant in 2009 and is headquartered in New York City. Muck Rack’s flagship product is a searchable database of journalists, which helps PR professionals pitch story ideas and connect with relevant media contacts. In addition to its flagship product, Muck Rack also offers a suite of tools for managing media relations, including a newsroom toolkit and an events calendar. Level-up your career by having opportunities at Muck Rack sent directly to your inbox. Lead Software Engineer, Content IngestionNew Senior Product Manager PRM, Reporting & Insights

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