University of Kwazulu-Natal

How Exactly Will Chatgpt Change Work Forbes

Bonisiwe Shabane
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how exactly will chatgpt change work forbes

In an unremarkable conference room inside OpenAI’s office, insulated from the mid-January rain pelting San Francisco, company president Greg Brockman surveys the “energy levels” of the team overseeing the company’s new artificial intelligence model,... “How are we doing between ‘everything’s on fire and everyone’s burned out’ to ‘everyone’s just back from the holidays and everything’s good’? What’s the spectrum?” he asks. “I would say the holidays came at just the right time,” replies one lieutenant. That’s an understatement. Within five days of ChatGPT’s November launch, 1 million users overloaded its servers with trivia questions, poetry prompts and recipe requests.

(Forbes estimates it’s now 5 million-plus.) OpenAI quietly routed some of the load to its training supercomputer, thousands of interconnected graphics processing units (GPUs) custom-built with allies Microsoft and Nvidia, while long-term work on its following models, like the highly... As the group huddles, ChatGPT’s at-capacity servers still turn away users. The previous day, it went down for two hours. Yet amid the fatigue, this roomful of employees, all in their 20s and early 30s, clearly relish their roles in a historic moment. “AI is going to be debated as the hottest topic of 2023.

And you know what? That’s appropriate,” says Bill Gates, the person most responsible for a similar previous paradigm shift—one known as software. “This is every bit as important as the PC, as the internet.” Just three years since ChatGPT launched to the world, it has upended industries, accelerated scientific discovery, and sparked visions in which diseases are cured and workweeks shrink. Yet the same technology fueling those promises is also creating a host of new anxieties—and no one feels that more acutely than the man who helped unleash it. OpenAI CEO Sam Altman has just revealed that there is a “long list of things” that haven’t been so great about ChatGPT’s rapid rise, starting with the speed at which it has reshaped the...

The very system that could eradicate illnesses, he said on The Tonight Show, can also be misused in ways society isn’t remotely prepared for. “One of the things that I’m worried about is just the rate of change that’s happening in the world right now,” Altman told Jimmy Fallon. “This is a three-year-old technology. No other technology has ever been adopted by the world this fast.” He added, “Making sure that we introduce this to the world in a responsible way, where people have time to adapt, to give input, to figure out how to do this—you could imagine us... But with more than 800 million people now using ChatGPT each week, the stakes couldn’t be higher.

The technology is now woven into everyday life—from classrooms to boardrooms—often faster than guardrails can keep up. A year ago most of us had never heard of ChatGPT. And for good reason: The artificial intelligence “chatbox” wasn’t introduced by OpenAI, its developer, until November 30, 2022. Now, less than six months later a Google search of ChatGPT produces hundreds of millions of results, making it the most talked about new technology since the previous most-talked-about new technology. The big question is: How will it change our lives and the way we work? And the simple answer is: Nobody really knows.

Perhaps ChatGPT and its competitors will revolutionize the way we live and work as much as, or more than Alphabet Inc. (Google), Amazon, Apple or Microsoft. Or perhaps it will be muscled aside by something newer (and presumably better), which is what happened to Kaypro, one of the top-selling personal computers in the 1980s, and CompuServe, the dominant online service... Ask me 20 years from now and I’ll give you my definitive answer. In the meantime, suffice it to say that ChatGPT, the Metaverse and many other work- and life-altering technologies we’ll see in the years ahead will send us on a wild ride. Don’t fight it; just hold on to your hat.

New large language models will transform many jobs. Whether they will lead to widespread prosperity or not is up to us. Whether it’s based on hallucinatory beliefs or not, an artificial-intelligence gold rush has started over the last several months to mine the anticipated business opportunities from generative AI models like ChatGPT. App developers, venture-backed startups, and some of the world’s largest corporations are all scrambling to make sense of the sensational text-generating bot released by OpenAI last November. You can practically hear the shrieks from corner offices around the world: “What is our ChatGPT play? How do we make money off this?”

But while companies and executives see a clear chance to cash in, the likely impact of the technology on workers and the economy on the whole is far less obvious. Despite their limitations—chief among of them their propensity for making stuff up—ChatGPT and other recently released generative AI models hold the promise of automating all sorts of tasks that were previously thought to be... That has left economists unsure how jobs and overall productivity might be affected. For all the amazing advances in AI and other digital tools over the last decade, their record in improving prosperity and spurring widespread economic growth is discouraging. Although a few investors and entrepreneurs have become very rich, most people haven’t benefited. Some have even been automated out of their jobs.

Advancements in artificial intelligence (AI) and natural language processing have brought about a transformative tool known as ChatGPT. Developed by OpenAI, ChatGPT is a powerful language model that has the potential to revolutionize the future of work. By analyzing the pros and cons of ChatGPT, exploring its role in the future of work, understanding how it is changing the way we work, and addressing concerns about job displacement, we can gain... ChatGPT offers numerous benefits that can enhance productivity, efficiency, and customer service. It can handle repetitive and time-consuming tasks, freeing up human employees to focus on more strategic and creative work. ChatGPT can provide instant customer support, address FAQs, and offer personalized recommendations, thereby improving customer satisfaction and loyalty.

Furthermore, ChatGPT can operate 24/7, eliminating the constraints of time zones and enabling businesses to offer round-the-clock support. It can also handle multiple conversations simultaneously, ensuring prompt responses and reducing customer waiting time. Additionally, ChatGPT’s ability to understand and respond to natural language inputs makes it a versatile tool for a variety of industries. However, it is important to recognize the limitations of ChatGPT. The model is trained on existing data and may generate responses that are biased or inaccurate. It can sometimes misunderstand context or provide irrelevant answers.

ChatGPT lacks true comprehension and empathy, which can be crucial in certain customer interactions. Ongoing monitoring and human intervention are necessary to ensure the accuracy and ethical use of ChatGPT. In the future of work, ChatGPT is expected to play a significant role in augmenting human capabilities rather than replacing them. It can act as a powerful assistant, supporting employees in their day-to-day tasks, streamlining operations, and enabling them to focus on higher-value work. ChatGPT’s ability to understand natural language allows it to collaborate seamlessly with humans, enhancing communication and teamwork.

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