University of Kwazulu-Natal

Why Chatgpt Is About To Change How You Work Like It Or Not

Bonisiwe Shabane
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why chatgpt is about to change how you work like it or not

In an unremarkable conference room inside OpenAI’s office, insulated from the mid-January rain pelting San Francisco, company president Greg Brockman surveys the “energy levels” of the team overseeing the company’s new artificial intelligence model,... “How are we doing between ‘everything’s on fire and everyone’s burned out’ to ‘everyone’s just back from the holidays and everything’s good’? What’s the spectrum?” he asks. “I would say the holidays came at just the right time,” replies one lieutenant. That’s an understatement. Within five days of ChatGPT’s November launch, 1 million users overloaded its servers with trivia questions, poetry prompts and recipe requests.

(Forbes estimates it’s now 5 million-plus.) OpenAI quietly routed some of the load to its training supercomputer, thousands of interconnected graphics processing units (GPUs) custom-built with allies Microsoft and Nvidia, while long-term work on its following models, like the highly... As the group huddles, ChatGPT’s at-capacity servers still turn away users. The previous day, it went down for two hours. Yet amid the fatigue, this roomful of employees, all in their 20s and early 30s, clearly relish their roles in a historic moment. “AI is going to be debated as the hottest topic of 2023.

And you know what? That’s appropriate,” says Bill Gates, the person most responsible for a similar previous paradigm shift—one known as software. “This is every bit as important as the PC, as the internet.” Advancements in artificial intelligence (AI) and natural language processing have brought about a transformative tool known as ChatGPT. Developed by OpenAI, ChatGPT is a powerful language model that has the potential to revolutionize the future of work. By analyzing the pros and cons of ChatGPT, exploring its role in the future of work, understanding how it is changing the way we work, and addressing concerns about job displacement, we can gain...

ChatGPT offers numerous benefits that can enhance productivity, efficiency, and customer service. It can handle repetitive and time-consuming tasks, freeing up human employees to focus on more strategic and creative work. ChatGPT can provide instant customer support, address FAQs, and offer personalized recommendations, thereby improving customer satisfaction and loyalty. Furthermore, ChatGPT can operate 24/7, eliminating the constraints of time zones and enabling businesses to offer round-the-clock support. It can also handle multiple conversations simultaneously, ensuring prompt responses and reducing customer waiting time. Additionally, ChatGPT’s ability to understand and respond to natural language inputs makes it a versatile tool for a variety of industries.

However, it is important to recognize the limitations of ChatGPT. The model is trained on existing data and may generate responses that are biased or inaccurate. It can sometimes misunderstand context or provide irrelevant answers. ChatGPT lacks true comprehension and empathy, which can be crucial in certain customer interactions. Ongoing monitoring and human intervention are necessary to ensure the accuracy and ethical use of ChatGPT. In the future of work, ChatGPT is expected to play a significant role in augmenting human capabilities rather than replacing them.

It can act as a powerful assistant, supporting employees in their day-to-day tasks, streamlining operations, and enabling them to focus on higher-value work. ChatGPT’s ability to understand natural language allows it to collaborate seamlessly with humans, enhancing communication and teamwork. As we step into 2025, ChatGPT’s influence continues to grow, revolutionizing the way we work, learn, and interact. Developed by OpenAI, this AI chatbot is no longer just a tool—it’s becoming an integral part of daily life. From enhancing productivity to fostering creativity, ChatGPT is poised to redefine how we navigate the world in the coming year. But what specific changes can we expect in 2025?

In this post, we’ll explore how ChatGPT will impact industries, reshape communication, and even influence our emotional connections with technology. Before diving into the future of ChatGPT, let’s take a moment to reflect on its massive impact in 2024. The numbers speak for themselves, showcasing just how integral this tool has become in our daily lives: The explosive adoption of ChatGPT highlights more than its popularity; it underscores a shift in how we engage with technology. These figures demonstrate that ChatGPT isn’t merely a trend—it’s a tool reshaping industries, behaviors, and the economy. ChatGPT is revolutionizing workflows and boosting productivity:

ChatGPT, OpenAI’s text-generating AI chatbot, has taken the world by storm since its launch in November 2022. What started as a tool to supercharge productivity through writing essays and code with short text prompts has evolved into a behemoth with 300 million weekly active users. In 2025, OpenAI has battled the perception that it was ceding ground in the AI race to Chinese rivals like DeepSeek, all while the company has tried to shore up its relationship with Washington,... Most recently though, headlines around OpenAI have focused on its competition gaining ground, with CEO Sam Altman’s “code red” internal memo shifting company focus toward its flagship chatbot. And going further into the archives for context, this year came after a packed 2024, from OpenAI’s partnership with Apple for its generative AI offering, Apple Intelligence, the release of GPT-4o with voice capabilities,... OpenAI also faced its share of internal drama, including the notable exits of high-level execs like co-founder and longtime chief scientist Ilya Sutskever and CTO Mira Murati.

OpenAI has also been hit with lawsuits from Alden Global Capital-owned newspapers alleging copyright infringement, as well as an injunction from Elon Musk to halt OpenAI’s transition to a for-profit. Below, you’ll find a timeline of ChatGPT product updates and releases, starting with the latest, which we’ve been updating throughout the year. If you have any other questions, check out our ChatGPT FAQ here. Does ChatGPT harm critical thinking abilities? A new study from researchers at MIT’s Media Lab has returned some concerning results. The study divided 54 subjects—18 to 39 year-olds from the Boston area—into three groups, and asked them to write several SAT essays using OpenAI’s ChatGPT, Google’s search engine, and nothing at all, respectively.

Researchers used an EEG to record the writers’ brain activity across 32 regions, and found that of the three groups, ChatGPT users had the lowest brain engagement and “consistently underperformed at neural, linguistic, and... The paper suggests that the usage of LLMs could actually harm learning, especially for younger users. The paper has not yet been peer reviewed, and its sample size is relatively small. But its paper’s main author Nataliya Kosmyna felt it was important to release the findings to elevate concerns that as society increasingly relies upon LLMs for immediate convenience, long-term brain development may be sacrificed... “What really motivated me to put it out now before waiting for a full peer review is that I am afraid in 6-8 months, there will be some policymaker who decides, ‘let’s do GPT... “Developing brains are at the highest risk.”

Read more: A Psychiatrist Posed As a Teen With Therapy Chatbots. The Conversations Were Alarming I’ve been trying out ChatGPT's new natural-sounding voices. Vale’s my favourite. She sounds like a posh, slightly weary BBC presenter. I often hit the mic or dictation button and start rambling.

Surprisingly useful, particularly if you work alone. These voices are among a wave of recent updates that are turning ChatGPT from chatbot into something closer to a full-blown colleague who joins your meetings, and manages your entire workflow. The pace of innovation is definitely alarming. But rather than resist it, perhaps now’s the time to let go of old ways of working, stay curious, and focus on the skills we need to keep up. Some of the new ChatGPT features are genuinely helpful, but many are still limited to US or paid users. Even so, they're a sign of what’s likely to roll out more widely.

Here’s what’s changed, what’s available now depending on your account, and how it could reshape the way you work. Hope it's helpful!

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