University of Kwazulu-Natal

Multiagent Systems Innovation Report By Gartner Openstream Ai

Bonisiwe Shabane
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multiagent systems innovation report by gartner openstream ai

Gartner, Innovation Insight: Multiagent Systems (MAS), Tom Coshow, et al., 29 July 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Among the most exciting advancements in this field is the emergence of Multi-Agent Systems (MAS) powered by Generative AI. These systems are not merely about automating tasks; they represent a paradigm shift in how organizations can achieve unprecedented levels of efficiency, scalability, and intelligence. Multi-Agent Systems, by design, consist of numerous autonomous agents, each capable of performing specialized tasks. When integrated with Generative AI, these agents become even more powerful, capable of reasoning, learning, and adapting in ways that closely mimic human intelligence.

This synergy between MAS and Generative AI paves the way for creating dynamic, responsive, and highly effective solutions to complex problems. What truly excites me about MAS is the concept of Agents. These agents are not just performing tasks; they are advocating for your success. They understand context, make informed decisions, and communicate results in the most effective format, whether it’s text, voice, or images. This multimodal interaction ensures that you get the information you need in the way that suits you best. These agents ensure that they work together as a team to take actions as per your intent and executes team.

The scalability of MAS is a game-changer. As organizations grow and evolve, the ability to scale processes and decision-making capabilities is crucial. MAS’s intelligent Agents can handle increasing complexity and workload, ensuring that productivity and efficiency are maintained even as demands escalate. The Gartner® Emerging Tech Impact Radar: Generative AI report highlights the strategic importance and future potential of technologies like Multi-Agent Systems. According to the report1, MAS falls within the realm of high-impact innovations expected to shape the future of AI applications. Harnessing AI Agents for Agentic Process Automation: Your Strategy for an Autonomous Enterprise

Agentic Process Automation (APA) is revolutionizing enterprise operations by enabling the automation of up to 80% of tasks, thereby enhancing processing speed, intelligence, and cost-efficiency. At the heart of this transformative technology are AI agents, each with unique capabilities crucial for comprehensive automation. The Gartner report, “Innovate Business Models Using AI Agents for Digital Leaders,” highlights the critical role of strategically deploying these diverse AI agents to maximize their potential within the APA framework. In our view this report offers an in-depth exploration of various AI agents and provides a strategic framework for their selection and integration, tailored to meet specific business needs. By aligning the unique strengths of AI agents with organizational goals, enterprises can boost operational efficiency, drive innovation, and secure a competitive edge. For leaders aiming to propel their organizations toward full autonomy we feel, this Gartner report is essential.

We deem, it delivers detailed guidance on managing the complexities of AI agent technologies and crafting strategies that support the objectives of an autonomous enterprise. In our opinion, read the full Gartner report to grasp the strategic deployment of AI agents vital for enhancing your APA initiatives and discover how to leverage their capabilities to automate up to 80%... Trying to choose the right Collaborative AI platform? These complimentary analyst reports are provided to you to help provide in-depth knowledge about Collaborative AI and Openstream. Get your complimentary copy of the report today Agentic AI is reshaping the enterprise landscape, as vendors race to deliver increasingly autonomous solutions amid mounting hype and disruption.

Product leaders must prioritise trustworthy, hybrid-agentic architectures and robust validation to win user trust and secure a competitive edge in this evolving market. Get your complimentary copy of the report CIOs and other innovation leaders should consider digital humans to enhance stakeholder engagement and streamline operations. These AI avatars deliver humanlike interactions, automate tasks, and provide consistent, scalable service, helping organisations innovate and improve customer and employee experiences. Search across silos. Automate workflows.

Orchestrate AI agents. Govern with confidence. Leverage Agentic capabilities to empower customers and create personalized experiences. Streamline knowledge-intensive business processes with autonomous AI agents. Your strategic enabler for enterprise AI transformation. NRF Show generally refers to Retail’s Big Show, which is the flagship annual conference and trade expo organized by the National Retail Federation (NRF).

It’s held at the Javits Center in New York City.

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Gartner, Innovation Insight: Multiagent Systems (MAS), Tom Coshow, et al., 29 July 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users ...

Gartner Research Publications Consist Of The Opinions Of Gartner's Research

Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Among the most exciting advancements in this field is the emergence of Multi-Agent Systems (...

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The scalability of MAS is a game-changer. As organizations grow and evolve, the ability to scale processes and decision-making capabilities is crucial. MAS’s intelligent Agents can handle increasing complexity and workload, ensuring that productivity and efficiency are maintained even as demands escalate. The Gartner® Emerging Tech Impact Radar: Generative AI report highlights the strategic import...

Agentic Process Automation (APA) Is Revolutionizing Enterprise Operations By Enabling

Agentic Process Automation (APA) is revolutionizing enterprise operations by enabling the automation of up to 80% of tasks, thereby enhancing processing speed, intelligence, and cost-efficiency. At the heart of this transformative technology are AI agents, each with unique capabilities crucial for comprehensive automation. The Gartner report, “Innovate Business Models Using AI Agents for Digital L...