University of Kwazulu-Natal

Aisera A 2025 Platform Overview Eesel Ai

Bonisiwe Shabane
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aisera a 2025 platform overview eesel ai

From answering questions to getting work done, the industry’s most awarded platform that delivers it all. Democratize AI agent creation using no-code, low-code, and pro-code tools with Aisera’s AI Agent Platform. Aisera named an Emerging Leader in the 2025 Gartner® Innovation Guide for Generative AI Technologies. Create, test, and refine prompts to improve the accuracy and creativity of LLM-generated responses while meeting your organization’s unique needs. Save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months. June 18, 2025 09:00 ET | Source: Aisera Aisera

SANTA CLARA, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- Aisera, a leading provider of agentic AI for business, today announced a major expansion of its award-winning Agentic AI platform, introducing a new comprehensive System... The system enables organizations to build, deploy and manage Aisera and third-party AI agents that autonomously coordinate decision-making, orchestrate intelligent processes, and execute tasks at scale, reducing manual intervention and accelerating business outcomes. The enhanced Aisera Assistant includes a library of specialized agents for IT, HR, Finance, Facilities, Customer Service, and other departments and lines of business – ready for deployment in days. Aisera’s customers have reported over 75% auto-resolution rates for issues and queries, 78% increase in employee satisfaction, and 55% increase in productivity with operational cost reductions reaching 63% year over year. Aisera's system of AI agents works like a trained enterprise support team, with: This approach delivers measurable results: IT teams see issue resolution rates of over 80% and 60% fewer escalations, HR departments reduce response times from hours to minutes and even seconds, and facilities management achieves...

Thank you for being patient. We are doing some work on the site and will be back shortly. Aisera , a leader in agentic AI, has expanded its award-winning platform with a new System of AI Agents, designed to revolutionize enterprise operations. Launched on June 18, 2025, this system enables organizations to deploy specialized AI agents that autonomously manage tasks across IT, HR, Finance, and other critical functions, delivering rapid, secure, and measurable results. Aisera introduces System of AI Agents for enterprise transformation. Features Universal, Domain, and Task Agents for IT, HR, and more.

Achieves 75% auto-resolution, 78% employee satisfaction increase. Reduces operational costs by 63% and escalations by 60%. Aisera, a leading provider of agentic AI for the enterprise, announced that it has been recognized for the second straight year by Gartner, specifically as a Visionary in the 2025 Gartner® Magic Quadrant™ for... This evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute. ITSM challenges and the ROI of AI According to Gartner, “Infrastructure and operations (I&O) leaders are challenged by rising costs of IT support, and declining employee engagement and productivity. AI features enable I&O teams to optimize IT support and service management processes (such as incident and problem management) through insight and automation.

This can lead to tangible reduction in costs, such as labor savings by handling support issues and requests automatically, faster resolutions, and improved accuracy in triage, categorization and expert identification. In addition to addressing overheads, AI solutions can improve the employee-facing user experience and enhance IT’s relationship with the business consumer.” Aisera delivers a horizontal agentic AI platform and attributes its recognition and success to two specific areas of focus: “To us, being named a Visionary is more than a recognition – it’s the validation of Aisera’s vision of where the market is headed,” said Abhi Maheshwari, CEO of Aisera. “AI agents are not only the future of ITSM but also of enterprise-wide support organizations, transforming how businesses deliver and manage services. In a fast evolving enterprise world where every system of record and app is offering its own AI agents, Aisera’s vision is agents collaborating seamlessly to resolve issues autonomously, minimize disruptions, and provide the...

This future is not hypothetical – it’s happening now for our customers. They are achieving efficiencies, reducing downtime, and improving the employee experience simultaneously. We’re proud to lead this paradigm shift and this recognition by Gartner as we help enterprises reimagine service management in a way that is proactive, autonomous, and human-first.” Aisera’s AI agent platform enables multi-agent orchestration across Aisera and third-party agents by natively supporting open standards such as A2A, MCP, and AGNTCY, future-proofing enterprise AI architectures and accelerating the deployment and scaling of... Aisera continues to advance its AI agent platform with innovations like GenIQ, which enables enterprises to query any AI model – including on-premises models – from a single secure interface, and Autobrief, which transforms...

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SANTA CLARA, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- Aisera,

SANTA CLARA, Calif., June 18, 2025 (GLOBE NEWSWIRE) -- Aisera, a leading provider of agentic AI for business, today announced a major expansion of its award-winning Agentic AI platform, introducing a new comprehensive System... The system enables organizations to build, deploy and manage Aisera and third-party AI agents that autonomously coordinate decision-making, orchestrate intelligent processe...

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Thank you for being patient. We are doing some work on the site and will be back shortly. Aisera , a leader in agentic AI, has expanded its award-winning platform with a new System of AI Agents, designed to revolutionize enterprise operations. Launched on June 18, 2025, this system enables organizations to deploy specialized AI agents that autonomously manage tasks across IT, HR, Finance, and othe...

Achieves 75% Auto-resolution, 78% Employee Satisfaction Increase. Reduces Operational Costs

Achieves 75% auto-resolution, 78% employee satisfaction increase. Reduces operational costs by 63% and escalations by 60%. Aisera, a leading provider of agentic AI for the enterprise, announced that it has been recognized for the second straight year by Gartner, specifically as a Visionary in the 2025 Gartner® Magic Quadrant™ for... This evaluation was based on specific criteria that analyzed the ...

This Can Lead To Tangible Reduction In Costs, Such As

This can lead to tangible reduction in costs, such as labor savings by handling support issues and requests automatically, faster resolutions, and improved accuracy in triage, categorization and expert identification. In addition to addressing overheads, AI solutions can improve the employee-facing user experience and enhance IT’s relationship with the business consumer.” Aisera delivers a horizon...