University of Kwazulu-Natal

How New Technologies Enable The Human Machine Economy Ey

Bonisiwe Shabane
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how new technologies enable the human machine economy ey

Asking the better questions that unlock new answers to the working world's most complex issues. EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate. Strategy, transaction and transformation consulting Climate change and sustainability services EY Nexus: business transformation platform

As one of the largest professional services organizations in the world, EY needs to stay ahead of the curve with AI. With technological change happening so quickly, what’s the best strategy for this seismic shift? EY deployed Microsoft 365 Copilot to more than 150,000 employees worldwide. This encouraged AI adoption for daily work in a familiar environment. Then, with Copilot Studio, employees learned to build their own agents to accelerate productivity. EY is laying the groundwork for the agentic frontier, where humans direct teams of agents that run entire business processes and workflows, checking in as needed, and reviewing work for quality and business value.

Businesses everywhere stand at the edge of a seismic shift, where humans and machine intelligence collaborate to discover new possibilities. Given its scale and influence in the professional services world, EY is reinvesting to empower its people so that they can help clients seize the moment and stay ahead of the curve. “The stakes are high right now for our clients and for EY, particularly around the area of measuring and managing the value of AI,” says Edwina Fitzmaurice, Global Innovation Market Activation Leader at EY. AI, robotics, brain computer interface and longevity breakthroughs are creating a workforce that can think faster, move stronger and operate longer than any human alone. My new piece, an article of the new EY Megatrends series, examines how these technologies are reshaping workforce strategy- and why organizations must prepare for a world where human - machine hybrids set pace. #EY, #humanmachine #futureofwork #exoskeletons

Thanks for sharing Bea - packed full of insights. The human-machine economy is a true MEGA trend. So relevant to my emerging govt initiative! You're on a roll, Beatriz :) Multinational consultancy Ernst & Young (EY) said generative AI (genAI) is “radically reshaping” the way it operates, and the company boasts a 96% adoption rate of the technology by employees. After spending $1.4 billion on a customized generative AI platform called EY.ai, the company said the technology is creating new efficiencies and allowing its employees to focus on higher-level tasks.

Following an initial pilot with 4,200 EY tech-focused team members in 2023, the global organization released its large language model (LLM) to its nearly 400,000 employees. Even so, the company’s executive leadership insists it’s not handing off all of its business functions and operations to an AI proxy and that humans remain at the center of innovation and development. Looking to the future, EY sees the next evolution as artificial general intelligence (AGI) — a neural network that will be able to think for itself and capable of performing any intellectual task a... Computerworld interviewed Saiz about how genAI is changing the way the company operates and how its employees perform their jobs. You launched EY.ai a year ago. How has that transformed your organization?

What kinds of efficiencies and/or productivity gains have you seen? “Over the past year, we’ve harnessed AI to radically reshape the way we operate, both internally and in service to our clients. We’ve integrated AI into numerous facets of our operations, from enhancing client service delivery to improving our internal efficiencies. Teams are now able to focus more on high-value activities that truly drive innovation and business growth, while AI assists with complex data analysis and operational tasks. The integration of AI into enterprise operations is set to reach an inflection point in 2025, as organisations transition from experimental AI deployments to comprehensive digital transformation strategies. This shift marks a departure from traditional automation, moving towards systems where AI agents work autonomously alongside human employees.

However, these changes can bring structural challenges for global enterprises. Existing hierarchical management models face pressure to adapt as AI systems take on decision-making roles previously reserved for middle management. Meanwhile, the emergence of quantum computing capabilities introduces new cybersecurity vulnerabilities, forcing organisations to reconsider their approach to data protection. Regulatory frameworks, meanwhile, are struggling to keep pace with technological change. The EU AI Act establishes initial governance structures for AI deployment in Europe, yet questions remain about implementation across global supply chains and data networks. This regulatory uncertainty coincides with growing pressure on enterprises to demonstrate responsible AI deployment while maintaining competitive advantages.

The shift towards AI-integrated operations requires new organisational structures, moving away from traditional hierarchical workflows towards objective-focused strategies. “The vision we are moving towards is one where humans interact with AI agents, while the C-suite oversees decision-making and becomes the control tower of this new hybrid operating system,” says Beatriz Sanz Saiz,... EY tests this transformation through its EY.ai platform, which brings together human capabilities and AI to help clients transform their businesses through confident and responsible adoption of AI. “At EY, we are already navigating this transformation through our EY.ai platform. This initiative showcases how a flexible, adaptive approach to AI integration can revolutionise work structures and outcomes,” says Beatriz. The landscape of modern business is undergoing a seismic shift.

Once relegated to the realm of speculative research and siloed experimental labs, artificial intelligence has matured into the essential infrastructure of the present and the blueprint for the future.1 The initial phase of generative... Today, AI is no longer just a technological frontier; it has become a "bet-the-business" skill set, with its effective integration determining the success or failure of an organization.2 This strategic shift necessitates a fundamental... To guide its clients through this profound revolution, EY has undertaken a deliberate and foundational strategic choice: becoming its own first client, an approach it terms "Client Zero".4 This initiative is powered by an... This internal journey provided an authentic and empathetic perspective on the multifaceted challenges clients face, from technical integration to cultural change. It highlighted firsthand the risks of fragmented, piecemeal AI initiatives that can lead to "proof of concept fatigue" and squandered resources, a phenomenon EY teams directly encountered within their own organization.6 This direct, cause-and-effect... This internal journey of self-disruption informed the three-part strategic ambition that guides all of EY’s AI initiatives.7 These ambitions are not merely a list of services but a foundational philosophy for harnessing AI's potential...

The first ambition is to build confidence in AI.7 This involves leveraging robust frameworks, governance, and ethical principles to instill trust and empower a responsible transformation.4 This is a proactive measure against the growing... The second is to create exponential value.7 This pillar focuses on optimizing performance, enriching customer and employee experiences, and unlocking new, sustainable sources of growth that go beyond simple efficiency gains.7 EY-Parthenon, for instance,... LONDON, Sept. 13, 2023 /PRNewswire/ -- The global EY organization (EY) today announces the launch of EY.ai, a unifying platform that brings together human capabilities and artificial intelligence (AI) to help clients transform their businesses through... EY.ai leverages leading-edge EY technology platforms and AI capabilities, with deep experience in strategy, transactions, transformation, risk, assurance and tax, all augmented by a robust AI ecosystem. EY investments of US$1.4b have provided the foundation for the EY.ai platform.

These investments have supported the embedding of AI into proprietary EY technologies like EY Fabric, used by 60,000 EY clients and more than 1.5 million unique client users, as well as helping secure a... Carmine Di Sibio, EY Global Chairman and CEO, says: "AI's moment is now. Every business is considering how it will be integrated into operations and its impact on the future. However, the adoption of AI is more than a technology challenge. That's why EY teams help clients identify how to capture the transformative power of AI from every seat at the boardroom table and across the enterprise.

It's about unlocking new economic value responsibly to realize the vast potential of this technological evolution." EY is helping to realize the potential of EY people with AI knowledge and skills. Following an initial pilot with 4,200 EY technology-focused team members, the global organization will be releasing a secure, large language model called EY.ai EYQ. In addition, EY will roll out bespoke AI learning and development for EY people. Partners Paul Goodhew and Dilek Çilingir Kostem explain how EY is harnessing the power of AI and sustainability to redefine the future of professional services and ensure their strategic evolution in a rapidly changing... The relentless march of technology shows no signs of abating, leaving organisations scrambling to keep pace or risk obsolescence.

EY is determined not to be left behind. The venerable professional services firm is aggressively future-proofing its business by embedding artificial intelligence and sustainability into its very operations. For EY’s leadership, adapting isn’t an option – it’s imperative. The firm recognises it operates in a world of constant disruption, where complacency poses an existential threat. Clients now demand more than just best-in-class services. They expect solutions that create long-term value while minimising environmental impact.

As such, EY is overhauling its business model to embed sustainable practices across all facets of the organization. Accountancy Age, The CFO’s sister publication, recently sat down with Paul Goodhew, EY’s Global Assurance Innovation & Emerging Technology Leader, and Dilek Çilingir Kostem, EY’s Global Assurance Talent Leader, to understand why the firm... This understanding drives EY’s strategic emphasis on developing key competencies within their workforce, particularly in areas such as technology, artificial intelligence (AI), data analytics, and sustainability. This dedication ensures that EY professionals stay ahead of industry trends and meet the increasingly sophisticated demands of their clients. EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.

Discover how EY insights and services are helping to reframe the future of your industry. How digital twin technology powers the future at Xcel Energy How Bristol Myers Squibb overhauled working capital to fund its future How St James’s Hospital's journey to cloud transformed cancer care

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Thanks For Sharing Bea - Packed Full Of Insights. The

Thanks for sharing Bea - packed full of insights. The human-machine economy is a true MEGA trend. So relevant to my emerging govt initiative! You're on a roll, Beatriz :) Multinational consultancy Ernst & Young (EY) said generative AI (genAI) is “radically reshaping” the way it operates, and the company boasts a 96% adoption rate of the technology by employees. After spending $1.4 billion on a cus...

Following An Initial Pilot With 4,200 EY Tech-focused Team Members

Following an initial pilot with 4,200 EY tech-focused team members in 2023, the global organization released its large language model (LLM) to its nearly 400,000 employees. Even so, the company’s executive leadership insists it’s not handing off all of its business functions and operations to an AI proxy and that humans remain at the center of innovation and development. Looking to the future, EY ...