How Ernst Young S Ai Platform Is Radically Reshaping Operations

Bonisiwe Shabane

-Nov 29, 2025, 7:57 PM

how ernst young s ai platform is radically reshaping operations

Multinational consultancy Ernst & Young (EY) said generative AI (genAI) is “radically reshaping” the way it operates, and the company boasts a 96% adoption rate of the technology by employees. After spending $1.4 billion on a customized generative AI platform called EY.ai, the company said the technology is creating new efficiencies and allowing its employees to focus on higher-level tasks. Following an initial pilot with 4,200 EY tech-focused team members in 2023, the global organization released its large language model (LLM) to its nearly 400,000 employees. Even so, the company’s executive leadership insists it’s not handing off all of its business functions and operations to an AI proxy and that humans remain at the center of innovation and development. Looking to the future, EY sees the next evolution as artificial general intelligence (AGI) — a neural network that will be able to think for itself and capable of performing any intellectual task a... Computerworld interviewed Saiz about how genAI is changing the way the company operates and how its employees perform their jobs.

You launched EY.ai a year ago. How has that transformed your organization? What kinds of efficiencies and/or productivity gains have you seen? “Over the past year, we’ve harnessed AI to radically reshape the way we operate, both internally and in service to our clients. We’ve integrated AI into numerous facets of our operations, from enhancing client service delivery to improving our internal efficiencies. Teams are now able to focus more on high-value activities that truly drive innovation and business growth, while AI assists with complex data analysis and operational tasks.

Discover the insights you need to make better decisions today, to shape the future with confidence. Private Equity Pulse: key takeaways from Q3 2025 EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate. Climate change and sustainability services Discover how EY insights and services are helping to reframe the future of your industry.

The integration of AI into enterprise operations is set to reach an inflection point in 2025, as organisations transition from experimental AI deployments to comprehensive digital transformation strategies. This shift marks a departure from traditional automation, moving towards systems where AI agents work autonomously alongside human employees. However, these changes can bring structural challenges for global enterprises. Existing hierarchical management models face pressure to adapt as AI systems take on decision-making roles previously reserved for middle management. Meanwhile, the emergence of quantum computing capabilities introduces new cybersecurity vulnerabilities, forcing organisations to reconsider their approach to data protection. Regulatory frameworks, meanwhile, are struggling to keep pace with technological change.

The EU AI Act establishes initial governance structures for AI deployment in Europe, yet questions remain about implementation across global supply chains and data networks. This regulatory uncertainty coincides with growing pressure on enterprises to demonstrate responsible AI deployment while maintaining competitive advantages. The shift towards AI-integrated operations requires new organisational structures, moving away from traditional hierarchical workflows towards objective-focused strategies. “The vision we are moving towards is one where humans interact with AI agents, while the C-suite oversees decision-making and becomes the control tower of this new hybrid operating system,” says Beatriz Sanz Saiz,... EY tests this transformation through its EY.ai platform, which brings together human capabilities and AI to help clients transform their businesses through confident and responsible adoption of AI. “At EY, we are already navigating this transformation through our EY.ai platform.

This initiative showcases how a flexible, adaptive approach to AI integration can revolutionise work structures and outcomes,” says Beatriz. How Ernst & Young's AI platform is 'radically' reshaping operations EY launched its customized generative AI platform a year ago — at a cost of $1.4 billion — and the technology is already being... https://lnkd.in/dUazvAGc Ernst & Young (EY) has embraced generative AI (genAI) in a transformative manner, rolling out its custom platform, EY.ai, at a staggering investment of $1.4 billion. This initiative has seen a 96% adoption rate among its employees and is reshaping operational efficiencies across the board. While embracing this change, EY remains committed to keeping human input essential in decision-making processes as they progress toward a future where humans and machines work together seamlessly in the digital landscape.

This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced. The way companies approach digital transformation is undergoing a profound shift, and behind the scenes, senior consultants at Ernst & Young are guiding some of the world’s most influential enterprises through it. Devang Joshi plays a pivotal role in this process. As a highly sought-after data strategist and AI consultant, he is redefining how artificial intelligence is implemented across traditional industries at the company: “I love being in a position to shape artificial intelligence advisory... “It gives me the chance to redefine how global organizations leverage artificial intelligence and analytics.

In his role as Senior Consultant, Joshi works directly with clients to build data systems that solve real problems and support lasting operational improvements. A key member of Ernst & Young’s highly specialized four-person artificial intelligence strategy team, Joshi helps Fortune 50 companies extract meaningful value from their data environments. EY has launched an AI platform in partnership with Microsoft that is designed to transform the landscape of strategic decision-making by harnessing the power of data and the latest generative AI technology. The context is interesting as explained by Nadine Mirchandani, EY Global Deputy Vice Chair for Strategy and Transactions: As we engage with CEOs and boards; we see it is an exciting and difficult time to be a leader. There is increased shareholder activism, shorter CEO tenures, sustainability choices and the impact of interest rates, all contributing to a fast pace of change.

However, it is confident CEOs that are proactively pursuing growth through transformation. Therefore, clients today are looking for partners to help them shape the world with confidence.” To that end, AI platforms and data are being built, to help clients transform while shaping the management consultancy landscape. EY Competitive Edge integrates Microsoft's gen AI technologies Azure OpenAI, AI Search and Azure Cosmos DB, with EY’s own EY.ai unifying platform, itself built using Microsoft’s technology stack and proprietary IP. Tony Qui, EY Global Innovation Leader for Strategy and Transactions, said that on average 25,000 users are logging into the company’s AI-enabled platforms, EY Competitive Edge, EY Diligence Edge and EY Capital Edge, on... The EY platforms have 30,000 internal users and 23,000 external users.

The professional services industry revolves around knowledge and is driven by people and so Microsoft’s role in partnering with such companies is to equip workers with advanced AI tools. Lydia Smyers, Vice President, Northeast US, Americas Enterprise, Microsoft says she sees EY as having an important role to play in bringing both change management expertise and the ability to measure the success of... EY’s Edge platforms drive a different level of knowledge workers and deliver better outcomes.

How Ernst Young S Ai Platform Is Radically Reshaping Operations

People Also Search

Multinational Consultancy Ernst & Young (EY) Said Generative AI (genAI)

You Launched EY.ai A Year Ago. How Has That Transformed

Discover The Insights You Need To Make Better Decisions Today,

The Integration Of AI Into Enterprise Operations Is Set To

The EU AI Act Establishes Initial Governance Structures For AI