Case Study How Ey Transformed Itself With Ai Ey Global

Bonisiwe Shabane

-Nov 29, 2025, 8:27 PM

case study how ey transformed itself with ai ey global

Discover the insights you need to make better decisions today, to shape the future with confidence. Private Equity Pulse: key takeaways from Q3 2025 EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate. Climate change and sustainability services Discover how EY insights and services are helping to reframe the future of your industry.

Mar 14, 2025 | Microsoft New Zealand News Centre EY’s transformative journey with AI is redefining how its people work and deliver value to clients. With a multi-billion-dollar investment in AI and a strategic partnership with Microsoft, EY is leading the charge in responsible, innovative AI adoption to empower teams, enhance productivity and address global challenges. The global EY organisation, a leader in professional services, has been on a transformative AI journey for more than seven years. With a US$1.4 billion investment in AI to date and deep strategic relationships with companies such as Microsoft, EY has embedded AI into every facet of its operations to revolutionise how its people work... “One of the most important lessons we’ve learned along the way is that going solo can be incredibly challenging,” says Katherine Boiciuc, EY Chief Technology and Innovation Officer for Oceania, a region that takes...

“Partnering with others is a much smarter way to drive meaningful progress with AI. It allows for faster adoption and innovation by learning from best practices and avoiding the mistakes made by other organisations on similar paths.” EY, a global professional services firm, has embarked on a transformative AI journey to redefine how it delivers value to its clients, employees, and society. By acting as its own “Client Zero,” EY has tested and implemented AI solutions internally to lead by example. With an initial $1.4 billion investment in AI transformation, EY is committed to becoming the world’s leading AI-powered professional services organization, focusing on responsible AI adoption and creating a better working world. EY’s AI transformation strategy is grounded in three primary pillars: enhancing service offerings, optimizing internal operations, and promoting ethical AI use.

To implement this vision, the firm focused on six strategic pathways: aligning AI initiatives with overarching business goals, empowering employees through AI literacy and upskilling, centralizing AI platforms to enable innovation, developing a Responsible... These pathways ensure that AI integration is comprehensive, responsible, and aligned with EY’s broader mission to create value for all stakeholders. EY adopted a phased approach to its AI transformation. The foundation was built on a robust infrastructure, including investments in cloud systems, centralized data platforms, and partnerships with Microsoft Azure to drive AI innovation. Workforce upskilling was prioritized through initiatives like EY Badges, which resulted in over 115,000 badges earned and 300 advanced degrees awarded in partnership with leading institutions. The firm also established client co-investment labs to foster innovation and accelerate AI adoption.

The EY.ai EYQ platform became a centerpiece of the transformation, enabling real-time insights and AI-driven collaboration across teams. Ethical AI governance was embedded into the transformation through the Responsible AI framework, ensuring alignment with core values. Additionally, client-focused solutions, such as EY Competitive Edge, provided actionable insights and demonstrated the transformative power of AI in real-world applications. EY’s AI transformation has delivered impressive results across various dimensions. Internally, operational efficiency has been significantly improved, with over 85 million prompts processed through the EY.ai EYQ platform and inefficiencies reduced firm-wide. The workforce has been extensively upskilled, with 83% completing foundational AI training and over 2 million learning hours logged.

The world around us is changing at lightning speed and technology is a main contributor to this era of innovation. Major global consultancy EY, for example, is leveraging advanced technology to create new value for clients, society and the planet. Central to EY's vision is the transformation enabled by data, AI and a diverse technology ecosystem that equips its global teams to help clients confidently face the future and tackle the most pressing challenges... At the core of EY’s approach is a robust technology transformation framework that includes strategy, next-generation operations, resilient architecture and infrastructure. Its consulting teams provide comprehensive technology services that align with clients’ business objectives to maximise digital value and operational agility – including workforce analytics, digital engineering and managed technology services designed to accelerate innovation... Personal interpretation and synthesis of EY's AI initiatives...

EY has been consistently dominating headlines and industry conversations with its bold and unwavering focus on artificial intelligence (AI). Driven by sheer curiosity to understand the depth of their initiatives, I embarked on a journey to piece together the unfolding EY AI story, drawing from recent articles and insightful LinkedIn posts from EY's... What follows is my personal interpretation and synthesis of their efforts, a narrative constructed from publicly available information. It's important to note that these are my own observations and points, and may not encompass the entirety of EY's official perspective. Furthermore, this is a dynamic and rapidly evolving space, and this compilation may not be entirely comprehensive. However, if you, the reader, uncover additional pieces of this fascinating puzzle, I implore you to share them.

Together, we can illuminate EY's ambitious AI journey and make it known to the world! EY embarked on its AI journey with a clear and ambitious vision: to not just adopt AI, but to fundamentally transform how businesses operate. Their ambition centered around three core pillars: building confidence in AI through robust frameworks and governance, creating exponential value by optimizing performance and experiences, and augmenting people potential through seamless human-AI collaboration. This vision laid the groundwork for a comprehensive AI strategy. Multinational consultancy Ernst & Young (EY) said generative AI (genAI) is “radically reshaping” the way it operates, and the company boasts a 96% adoption rate of the technology by employees. After spending $1.4 billion on a customized generative AI platform called EY.ai, the company said the technology is creating new efficiencies and allowing its employees to focus on higher-level tasks.

Following an initial pilot with 4,200 EY tech-focused team members in 2023, the global organization released its large language model (LLM) to its nearly 400,000 employees. Even so, the company’s executive leadership insists it’s not handing off all of its business functions and operations to an AI proxy and that humans remain at the center of innovation and development. Looking to the future, EY sees the next evolution as artificial general intelligence (AGI) — a neural network that will be able to think for itself and capable of performing any intellectual task a... Computerworld interviewed Saiz about how genAI is changing the way the company operates and how its employees perform their jobs. You launched EY.ai a year ago. How has that transformed your organization?

What kinds of efficiencies and/or productivity gains have you seen? “Over the past year, we’ve harnessed AI to radically reshape the way we operate, both internally and in service to our clients. We’ve integrated AI into numerous facets of our operations, from enhancing client service delivery to improving our internal efficiencies. Teams are now able to focus more on high-value activities that truly drive innovation and business growth, while AI assists with complex data analysis and operational tasks. Discover the insights you need to make better decisions today, to shape the future with confidence. Private Equity Pulse: key takeaways from Q3 2025

EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate. Climate change and sustainability services Discover how EY insights and services are helping to reframe the future of your industry. The EY.ai launch campaign was a global initiative designed to position the EY organisation at the forefront of AI and drive awareness of EY.ai – a unifying AI platform connecting people, ecosystems and technology. As the AI revolution accelerates, competition for market share intensifies, revealing significant concerns about AI’s impact on individuals and businesses.

This competitive landscape underscores the ambition of EY to not only be a leading organisation in AI innovation but also to help establish trust in AI practices. While the audience is excited about AI’s potential, they also face uncertainties regarding its implementation and implications for the workforce. At EY, we believe that humans must be at the core of AI. Thus, the challenge extended beyond positioning EY as a leading organisation in AI; it involved helping foster confidence in AI’s transformative potential with humans at the centre. To bring this vision to life, we developed the ‘Face of the Future’ campaign featuring over 200 EY people, augmented and empowered by AI, illustrating the EY ambition to put people front and centre... Recognizing the power of branded content, EY teams collaborated with Quartz, a global business and technology publisher known for its innovative storytelling to bring the “Face of the Future” campaign to EY audiences in...

This collaboration allowed us to develop a dedicated AI channel on qz.com, serving as a hub for AI-related content, complemented by an immersive TAP Course that guided users through AI complexities. By integrating these elements, the campaign effectively resonated with business leaders, showcasing how strategic paid media content partnerships can help elevate brand narratives and drive meaningful engagement in the evolving AI landscape. Quartz as a global business & technology digital publisher strives to use innovation to engage with and influence early business and tech adopters disrupting the global economy. AI has been part of Quartz’s editorial DNA since 2015 with the launch of the Quartz AI News Chat Bot app, as well as using AI in the newsroom from 2016 to help identify... This experience in leveraging innovation and the heritage in AI, aligned with the EY objectives to position itself as a leading digital transformation organisation with clients navigating regulatory complexities, resulting in new and engaging...

Case Study How Ey Transformed Itself With Ai Ey Global

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