‎xfinity App App Store

Bonisiwe Shabane

-Dec 29, 2025, 12:04 PM

They are very kind with helping you get to where you need to be (if you can only afford so much, they will try to make it happen for you in an affordable way). I appreciate that. My biggest problem is the timing. I can be on the phone or chat with them for well over 45 mins to an hour and they try my patience. I was at the hospital once because of a bad situation and they kept asking how my day was and wanting to chitchat (after I told them my situation) instead of looking into my... It was so inappropriate and frustrating.

I’m by no means a rude person on the phone because I have been on their end and you appreciate any little bit of kindness you can get. But i was getting very short with them (sadly, these were different calls/sessions). Also, I told them I specifically needed my bill to be at “$___” price and it was after trying to get me to add phones to my internet (which would have doubled the whole... I’m all for foreigners, but if it’s a job that takes you 45-60 mins for ONE simple call… maybe that job isn’t for you and it shows Xfinity isn’t keeping up with managing their... Please speak with them about LISTENING to your customers, getting to the points, moving quicker, and annunciation. As I said, you guys actually GET to where I need to be, but the time wasted to get there seems not worth it some days.

Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link < http://spr.ly/60032GHXR >. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review. They are very kind with helping you get to where you need to be (if you can only afford so much, they will try to make it happen for you in an affordable way). I appreciate that. My biggest problem is the timing.

I can be on the phone or chat with them for well over 45 mins to an hour and they try my patience. I was at the hospital once because of a bad situation and they kept asking how my day was and wanting to chitchat (after I told them my situation) instead of looking into my... It was so inappropriate and frustrating. I’m by no means a rude person on the phone because I have been on their end and you appreciate any little bit of kindness you can get. But i was getting very short with them (sadly, these were different calls/sessions). Also, I told them I specifically needed my bill to be at “$___” price and it was after trying to get me to add phones to my internet (which would have doubled the whole...

I’m all for foreigners, but if it’s a job that takes you 45-60 mins for ONE simple call… maybe that job isn’t for you and it shows Xfinity isn’t keeping up with managing their... Please speak with them about LISTENING to your customers, getting to the points, moving quicker, and annunciation. As I said, you guys actually GET to where I need to be, but the time wasted to get there seems not worth it some days. I have had Xfinity for years. The internet itself is great which is the only reason I stay. My 2 biggest gripes for a company specializing in selling technology is the customer service and the fact that they can't even make their own app work smoothly??

For the app, it runs so ridiculously slow even WITH WiFi, it's basically useless if you try using it without WiFi. Even getting to the screen to pay my bill (because I sometimes need to pay it early and can't wait for the auto payment) it takes a full 5 minutes to load, then another... The app is fully updated and my phone is less than 4 years old. As for customer service, it's almost better to go to a store near you than to even attempt to call. My cable line going from the street to my building got clipped by a semi once and it subsequently fell to the ground and was later cut by a neighbor. I was on the phone going through the "did you try resetting your router?" loop for an hour and it didn't give you any other options than to "try resetting it" and have the...

When I FINALLY reached a representative, it took them all of 5 minutes to put out a work order. It took everything I had not to throw my phone through my walls. Most recent time that something happened to my line, I went into the store instead of calling and they were able to get a work order for the next day. In person they are great, the phone system is just a giant headache. I have had Xfinity for years. The internet itself is great which is the only reason I stay.

My 2 biggest gripes for a company specializing in selling technology is the customer service and the fact that they can't even make their own app work smoothly?? For the app, it runs so ridiculously slow even WITH WiFi, it's basically useless if you try using it without WiFi. Even getting to the screen to pay my bill (because I sometimes need to pay it early and can't wait for the auto payment) it takes a full 5 minutes to load, then another... The app is fully updated and my phone is less than 4 years old. As for customer service, it's almost better to go to a store near you than to even attempt to call. My cable line going from the street to my building got clipped by a semi once and it subsequently fell to the ground and was later cut by a neighbor.

I was on the phone going through the "did you try resetting your router?" loop for an hour and it didn't give you any other options than to "try resetting it" and have the... When I FINALLY reached a representative, it took them all of 5 minutes to put out a work order. It took everything I had not to throw my phone through my walls. Most recent time that something happened to my line, I went into the store instead of calling and they were able to get a work order for the next day. In person they are great, the phone system is just a giant headache. The Comcast Xfinity xFi app allows you to control and manage your home WiFi network with ease.

With the app, you can monitor your network, set up parental controls, and troubleshoot connectivity issues. Here’s a guide on how to install the Xfinity xFi app and get started. Installing the Comcast Xfinity xFi app is a quick way to take control of your home WiFi network. By following these steps, you’ll have the app installed and ready to manage your internet experience seamlessly. If you are still having trouble, refer to the Pictorial Guide below, or Contact Support.Com for Personalized Assistance. Your Comcast Xfinity xFi router offers a great many features to allow you to take full control over your home network and your Internet service, thanks to the Xfinity xFi app.

This guide will show you how to install the app on your smartphone or tablet quickly. Comcast Xfinity PasswordYou will need to know your Comcast username and password to log into your Comcast account using the app. If you are unsure of either, you can check on the account page, and even retrieve your information if you've forgotten it. We're always improving. This update eliminates bugs and reduces errors to give you the best experience. We're always improving.

This update eliminates bugs and reduces errors to give you the best experience. We're always improving. This update eliminates bugs and reduces errors to give you the best experience. We're always improving. This update eliminates bugs and reduces errors to give you the best experience. We're always improving.

‎xfinity App App Store

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